Shipping policy
Processing time
Orders are processed in the order that they are received. After placing your order, processing takes 1-3 business days. During the busy holiday season, USPS may experience delays and these delays are out of our control. Please note transit time doesn't include our order processing time. These days are in addition to the transit time. As soon as your candle(s) ship, you’ll receive a shipment notification email with a tracking number. Deelightful Candles currently ships to all 50 states. You may experience longer delivery times when shipping to Hawaii and Alaska.
Shipping FAQs
Having problems with tracking?
Lost/stolen items marked as delivered:
If a box is lost in the mail (i.e., tracking never updates/was never marked as delivered), we will start a search with the post office to locate it. If the box can be found, it will be sent on to the customer. If the box cannot be located, we will file a claim and if the claim is approved, we will send out a replacement. Please note that these processes take time! Please have patience as these are postal issues and not a reflection on the shop.
Please note that Deelightful Candles cannot be responsible for lost or stolen packages. If any package has been marked as "DELIVERED" and you cannot locate it, unfortunately, we cannot refund or replace these items. The tracking is our proof that it was delivered safely by the postal carrier.
Incorrect Address:
You are responsible for entering the address correctly. If an address is entered incorrectly on the customer's part, we are not responsible for resending or retrieving the items. You will not be refunded for your items. If an address is incorrectly entered due to an error on our part, the order will be resent at no cost to the customer.
Undeliverable/Rejected/Returned Items:
If an order has been returned to us as undeliverable due to address/customer unavailability/customer non-responsiveness, shipping costs for original delivery cannot be refunded. It is the customer's responsibility to follow tracking as provided by us or to follow up within a timely manner to check on delivery if an item has not been received in the expected time frame following shipment. If the item is returned to us, we will attempt to contact the customer immediately, in which they have 5 business days to respond. If they don't respond within that time, we will consider the issue resolved.
Undeliverable orders can be resent based upon agreement with the customer, but new shipping charges are at the customer's expense. There is no place on the shipping labels for us to designate delivery instructions to the postal carrier.